CallSeed ("CallSeed", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website, AI phone assistant services, and related products (collectively, the "Services").
By using CallSeed, you agree to this Privacy Policy.
Information We Collect
We may collect information you provide directly to us, including your name, business information, email address, phone number, billing information, and any information submitted through the Services.
When CallSeed handles phone calls on your behalf, we may also process call-related information such as phone numbers, call recordings, transcripts, voicemail data, and lead or customer information captured during interactions.
We may automatically collect certain technical information including IP address, browser type, device information, and usage data to help improve the Services and maintain security.
How We Use Information
We use information to provide, operate, maintain, and improve the Services, communicate with users, process payments, respond to support requests, improve system performance, and maintain platform security and reliability.
Third-Party Services
CallSeed relies on third-party providers for infrastructure and functionality, including cloud hosting, telephony, analytics, payment processing, and AI services. Information may be processed by these providers as necessary to operate the Services.
Call Recording and Compliance
Certain features may involve call recording or transcription. You are responsible for complying with any applicable laws regarding notice, consent, and call recording requirements in your jurisdiction.
Data Security
We implement reasonable safeguards designed to protect information from unauthorized access, disclosure, or misuse. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain data.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
Contact
If you have any questions about this Privacy Policy, you may contact us at [email protected].